Terms & Conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Copyright notice

Holiday Essentials holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Holiday Essentials, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of Holiday Essentials. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

3. Licence to use website

3.1 You may only use our website for purchasing our products, and you must not use our website for any other purposes.

3.2 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.3 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Acceptable use

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of [search engine indexing;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. Registration and accounts

5.1 You may register for an account with our website by completing and submitting the account registration details on our website such as Name, email ID and password.

5.2 You must not allow any other person to use your account to access the website.

5.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

5.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.

6. User login details

6.1 If you register for an account with our website, you will be asked to choose a user ID and password.

6.2 You must keep your password confidential.

6.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

6.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

7. Suspension of account

7.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

(c) edit your account details,

at any time in our sole discretion without notice or explanation.

8.      Delivery:

8.1   You will receive an email confirmation/sms with your order details once the order is successfully placed. Once the order is dispatched you will receive an email/sms with the tracking details.Your order will be delivered to you within 10 business days of order confirmation.

9.     Prices and payment:

9.1   Unless otherwise stated, all prices quoted on our website are in INR and inclusive of GST. You can pay through credit card or debit card or net banking. COD is not available on our website.

9.2   If we make any alterations to the price of the goods either before acceptance of or prior to delivery of the goods, those alterations will be applicable.

10. Refunds & Replacement

10.1  In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered

    10.2  All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return if the items are not returned according to the policy mentioned against each category.

    In case of Refund

    10.3  Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).

    10.4  Return shipping cost has to be borne by the customer. You can return the package using any courier/ postal service of your choice.

    10.5  Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you.

    10.6  In any case where a refund is required, the sellers need to authorize that refund. Holiday Essentials can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item.

    10.7   Refund will be processed within 7- 10 business days of receipt of the product and confirmed at the manufacturer.

    10.8  Replacement or refund of products depends upon the Merchandise/ Product/ Brand and the replacement and refund policy for the Merchandise/ Product will be mentioned for each Merchandise/ Product.

    10.9 Customer can return the order within 7 days from the date of delivery.

    10.10 Refund will be done in the same payment mode in which the transaction was originally done.

    11. Cancellation

    11.1  Cancellation of the Order depends upon the Merchandise/ Product/ Brand and the cancellation policy for the Merchandise/Product will be mentioned for each  Merchandise/Product.

    Customer can cancel order within 24hrs of order placement.

    12. Promotions / Offers / Schemes / Contests

    Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions, schemes or contests will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, schemes or contests in order to be eligible to avail benefits under such offers, promotions, schemes or contests. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, scheme or contest you would not be entitled to receive the benefit under such offer, promotion, scheme or contest. The Promotions / Offers / Schemes / Contests can also be discounted at any time without giving any specific notice.

    13.    Ownership

    All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Holiday Essentials or otherwise. By displaying them on this Site, Holiday Essentials is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you, to help you make the purchase decision on products and services offered by Holiday Essentials. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

    14.     User Agreement

           You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Holiday Essentials uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Holiday Essentials anywhere in the world, in any medium, forever.

    15.    Holiday Essentials Rights

      If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Holiday Essentials, as non–confidential.

      16.   Site and its contents

    This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.  As long as you comply with the terms of these Terms and Conditions of Use, Holiday Essentials grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.  You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of fictitious person(s). You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that Holiday Essentials deems in its sole discretion to be unreasonable or disproportionate to the benefits Holiday Essentials obtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offense or attempt to commit a criminal offense, or give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or program that may damage, detrimentally interfere with, surreptitiously intercept and/or expropriate any system, data or important information, (d) create any liability for us or cause us to lose (fully or partially) the services of our ISPs or other suppliers, or (e) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

    17. Limited warranties

    17.1 We do not warrant or represent:

    (a) the completeness or accuracy of the information published on our website;

    (b) that the material on the website is up to date; or

    (c) that the website or any service on the website will remain available.

    17.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

    18. Limitations and exclusions of liability

    18.1 Nothing in these terms and conditions will:

    (a) limit or exclude any liability for fraud or fraudulent misrepresentation;

    (b) limit any liabilities in any way that is not permitted under applicable law; or

    (c) exclude any liabilities that may not be excluded under applicable law.

    18.2 The limitations and exclusions of liability set out in this Section 14 and elsewhere in these terms and conditions:

    (a) are subject to Section

    (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

    18.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

    18.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

    18.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

    18.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

    18.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

    18.8  You may note that this is just a platform for selling Merchandise/ Products and we will not be liable for any damage caused by the use of these Merchandise/ Products except for the Merchandise/ Products sold under the brand name “SOTC”.

    19. Breaches of these terms and conditions

    19.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

    (a) send you one or more formal warnings;

    (b) temporarily suspend your access to our website;

    (c) permanently prohibit you from accessing our website;

    (d) block computers using your IP address from accessing our website;

    (e) contact any or all of your internet service providers and request that they block your access to our website];

    (f) commence legal action against you, whether for breach of contract or otherwise; and/or

    (g) suspend or delete your account on our website.

    19.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking including without limitation creating and/or using a different account.

    20. Variation

    20.1 We may revise these terms and conditions from time to time.

    20.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

    20.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

    21.    Indemnity

    You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by you arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

    22. Assignment

    22.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

    22.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

    23. Severability

    23.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

    23.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

    24. Entire agreement

    24.1 These terms and conditions together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

    25. Law and jurisdiction

    25.1 These terms and conditions shall be governed by and construed in accordance with the laws of India.

    25.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

    26. Contact us 

    We value your comments and suggestion , write us on customercare@sotc.in

    For any assistance call us on 1800-209-3344

    Address :

    SOTC Travel Limited

    (Head office)

    7th Floor, Tower A,

    Urmi Estate,

    95 Ganpatrao Kadam Marg,

    Lower Parel West, Mumbai 400013.